Summary
Technologist with 20 years experience in the market research; FMCG; media; computer hardware, software and services; and supply chain industries engaged in nearly every facet of Technical Writing, Software Development, Application/Infrastructure Support and Client Implementation available as jack-of-all-trades to technology groups.
Professional Experience
Senior Technical Writer
EMC Corporation / VCE Company, July 2007 to Present
- Document, edit, design and diagram application functionality, configuration, architecture, applications and capabilities for customers throughout central sales division
- Document, edit, design and diagram proposals, white papers and solutions for customers
- Advise sales staff on best means to present pursuasive material to clients based upon requirements provided and personal knowledge of industry, sourcing and company offerings
- Work to improve knowledge management and collaboration using MediaWiki and Microsoft SharePoint
- Tools: Microsoft Windows XP, Windows Server 2003, Office, Visio 2010; Adobe Acrobat, Photoshop, InDesign, Illustrator CS3
Manager, Application Support
Manager, Technical Process
Agentrics LLC, November 2005 to May 2007
- Managed 24×7 Level 2 support, administration for 4 web-based Sourcing and Contract solutions for 14 of the top 25 largest global retailers and their thousands of suppliers: GenSource Negotiations (by GNX) [Oracle Exchange 6.2.3], GenSource Negotiations (by WWRE) [ezMarket 5.5.5], GenSource Sourcing [Emptoris Sourcing Portfolio 5.2 SP5] and GenSource Tools
- Recruited, trained, mentored, managed 5 engineers and trained, mentored 20 Level 1 service desk staff
- Developed, documented, trained and deployed ITIL-based processes and procedures
- Documented and diagrammed application functionality, configuration, architecture, applications and capabilities for developers, engineers
- Developed knowledge base for Level 1 service desk staff
- Deployed new releases of all applications on Solaris and Windows-based servers
- Assisted Product Management in risk assessment, requirements definition and customer communications
- Worked to improve knowledge management, service management and collaboration using Siebel, JIRA, MediaWiki and Microsoft SharePoint
- Managed Oracle AS-, WebSphere-, WebLogic-based J2EE applications
- Monitored applications using SiteScope, Business Availability Center
- Tools: Oracle 9iAS, 10gAS, 8i RDBMS, 9i RDBMS, Exchange 6.2.3, Siebel 6.2, 7.8; BEA WebLogic 8.1 SP4; IBM WebSphere Application Server 5.1, Commerce Server 5.5, DB2 8.0; Bugzilla 2.1; Mercury/HP Managed Services, SiteScope 8, VUGen 8; Sun Solaris 8, 9, 10; Microsoft Windows Server 2003, Office, Visio 2003; PL/SQL; UNIX Korn, Bourne, Bourne Again Shell
Manager, Implementation
Global Administrator
VNU Marketing Information Group, March 2002 to October 2005
- Coordinated support, administration for 650 clients and 32,000 client users of Global extranet, ACNielsen Answers, the first business information portal and the platform for all ongoing content, data development and deployment for Consumer Packaged Goods industry
- Worked on the deployment and support of first interactive, live decision support tool for the industry, Category Business Planner
- Trained more than 100 users, administrators and support personnel from more than 20 nations throughout the Americas, Asia and Europe in use of and development with portal including WSDL, SOAP and SAML-based integrations
- Developed, diagrammed, edited and maintained portal documentation including architecture, coding standards, integration guides, user guides, configuration guides and administration guides
- Developed presentations and demos using Macromedia Flash, Microsoft Powerpoint, RoboDemo and Camtasia to demonstrate applications
- Developed integration to coordinate regional, global ticketing systems using ETL on email-based messaging queues between systems
- Managed, trained 5 implementation specialists based throughout the world in architecting and supporting regional offerings
- Managed configuration of Windows and Vignette Portal-based client extranet
- Managed systems architecture project including selection, negotiation, recommendation, acquisition, configuration of systems
- Tools: Vignette Application Portal 7.x; Macromedia Dreamweaver, Flash MX 2004; Adobe Photoshop 7.0; Microsoft Word, Excel, Outlook, Visio 2003; eHelp RoboHelp, RoboDemo; Microsoft Windows Server 2000, SQL Server 2000; AIX; Sun Solaris 8; Red Hat Enterprise Linux 3.5; Avensoft Perfect Tracker 7.0
Web Developer
ACNielsen Corporation, September 1997 to March 2002
- Managed multinational, multilingual site of leading multinational market research corporation, including Perl (CGI), PHP and MySQL application and database design and development and Solaris system administration
- Reported on site activity regularly with WebTrends Professional
- Developed web standards for information architecture, development, design, content and reporting guidelines to 150 users worldwide
- Documented processes, trained web developers from 12 nations
- Coordinated support, administration of Epicentric 3.5/4.0 Portal-based Global intranet, ACNielsen@Work
- Tools: Epicentric Application Portal 4.x; Macromedia Dreamweaver, Flash MX, HomeSite 5.0; Adobe Photoshop 7.0; Microsoft Word, Excel, Outlook, Visio XP; Sun Solaris 8; WebTrends Professional 8; WebPosition; PHP; Perl; MySQL
Webmaster
Content Producer
Television Wisconsin, Inc. / WISC-TV3 & Murphy Entertainment Group, January 1996 to September 1997
- Redesign, managed content for broadcasts, general news web site
- Designed, developed and implemented web site for clients
- Tools: HomeSite 4.0; Adobe Photoshop 4.0
College Experience
Vice President
General Manager
The Daily Cardinal Media Corporation, February 1995 to September 1997
- Managed award-winning Madison news site
- Designed, deployed new LAN; negotiated free internet connectivity
- Settled $240,000 debt within 2 years; collected $58,000 in past-due Accounts Receivable
- Re-engineered systems, processes for accounting for the newspaper
- Wrote, designed HR, promotional pieces including brochures, manuals, forms, four-color advertisements, maps using QuarkXPress, Adobe Photoshop and Adobe Illustrator
- Co-authored articles of incorporation, by-laws; co-authored sales, style, personnel manuals; authored all position descriptions
- Tools: BBEdit 4.0; QuarkXPress 4.0; Adobe Illustrator 8.0, Photoshop 4.0; Microsoft Word 6, Excel 5; QuickBooks 6; Slackware Linux; Majordomo; Perl 4
Publisher
Editor-in-Chief
Managing Editor
The Wisconsin Badger Inc., December 1992 to January 1995
- Administered affairs of student annual including supervising staff of 40
- Developed subscriptions, inventory and production management systems
- Increased sales by 59%, settled $35,000 debt, administered $95,000 budget
- Interviewed campus, state public figures for publication
- Designed majority of publication using QuarkXPress and Adobe Photoshop
- Tools: QuarkXPress 4.0; Adobe Photoshop 4.0; Microsoft Word 6, Excel 5; Quicken 6
Technical and Communications Consultant
Wisconsin Student Association, June 1991 to July 1992
- Developed branding; designed promotional pieces and graphics using QuarkXPress, Aldus FreeHand
- Maintained, upgraded, purchased, supported MacOS computers (including upgrade from System 6 to System 7) and LAN
- Trained and assisted 50 member staff in use of applications and network
- Tools: Adobe Photoshop 3.0, Aldus FreeHand 3.0, PageMaker 4.0; MacOS 6, 7
Production Manager
Graphics Editor
Reporter
The Daily Cardinal Newspaper Corporation, October 1990 to August 1991
- Designed, assigned infographics and advertisements for the Daily Cardinal, a 20,000+ daily
- Oversaw, trained 10 graphic designers, typesetters, keyliners
- Recommended, maintained, upgraded or repaired hardware, software
- Tools: Adobe Photoshop 3.0; Aldus FreeHand 3.0, PageMaker 4.0; FileMaker Pro 3.0; MacOS 5, 6
Awards
- Graduate School Dean Fellowship (2011–12)
- 3 EMC Rewards (2009–11)
- 4 Arthur C. Nielsen Jr. Individual Awards (2000)
- 5 ART Awards for performance excellence (1998–2004)
- Best News Web Site (2nd Place), Isthmus (1997)
Certifications
- ITIL Foundations
- UNIX Systems and Network Administration
Professional Organizations
Treasurer
Boulevard Pointe Condominium Association, April 2009 to September 2011
- Served as financial officer of 25-unit condominium complex with $105,000 annual budget
Secretary
Greater Chicago Ferret Association, April 2009 to Present
- Serve on 9-member board to 250 member club of small animal owners
- Found new location and secured lease for abandoned animal shelter; the first new location in 18 years with twice the square feet and only 33% more monthly cost
Director
Wisconsin Alumni Association, July 1998 to July 2001
- Served on 25-member board to UW-Madison’s 250,000 alumni
President, Founder
Daily Cardinal Alumni Association, March 1998 to Present
- Found college newspaper alumni association with 6,500 members
- Chair 18 member board of directors of journalism, business professionals
- Designed, managed communications email newsletter and web site using DreamWeaver MX, PHP, MySQL and DadaMail
- Designed, wrote, edited newsletter using QuarkXPress 7, Adobe InDesign CS3, Photoshop CS3
- Raised $125,000 for capital and scholarships for The Daily Cardinal
Education
- MS, Technical Communications, Illinois Institute of Technology (Expected Matriculation of 2013)
- BA, Political Science (International Relations), UW-Madison
- Honors Graduate, Marquette University High School
Skills
Spoken and Written Languages
Basic speaking and writing abilities in various languages; a native speaker of U.S. English, with a mastery of World Englishes.
| Skill | Proficiency |
|---|---|
| English | Native Speaker |
| French | Basic |
| Spanish | Basic |
| Portugese | Basic |
Technical and Professional
Broad spectrum of technical and professional skills based upon 20+ years experience at the college and professional levels.
| Skill | Years Exp. | Last Used | Proficiency |
|---|---|---|---|
| Application Administration | 6 | 2007 | Advanced |
| Application Architecture | 9 | 2007 | Advanced |
| Budgeting | 16 | 2011 | Intermediate |
| Business Writing | 16 | 2011 | Advanced |
| Content Management Systems | 8 | 2007 | Advanced |
| Database Design | 9 | 2007 | Intermediate |
| Database Development | 9 | 2007 | Intermediate |
| Graphic Design | 22 | 2011 | Expert |
| Information Architecture | 10 | 2007 | Advanced |
| Internationalization and Localization | 10 | 2007 | Expert |
| Marketing | 16 | 2011 | Intermediate |
| Personnel Management | 17 | 2007 | Intermediate |
| Project Management | 9 | 2007 | Advanced |
| Technical Procurement | 22 | 2011 | Intermediate |
| Technical Support (Desktop) | 18 | 2007 | Expert |
| Technical Support (Enterprise) | 10 | 2007 | Expert |
| Technical Writing | 21 | 2011 | Expert |
| Training | 21 | 2011 | Expert |
| UNIX Server Administration | 12 | 2007 | Advanced |
| Web Application Development | 9 | 2007 | Intermediate |
| Web Development | 15 | 2010 | Expert |
| Windows Server Administration | 8 | 2007 | Intermediate |
Desktop Productivity Applications
Experienced user of Microsoft Office and most major web browsers and mail applications.
| Application | Versions | Years | Last | Proficiency |
|---|---|---|---|---|
| Productivity Application | ||||
| Microsoft Excel | 3-6, 2000-2010 | 20 | 2011 | Expert |
| Microsoft PowerPoint | 2000-2010 | 11 | 2011 | Expert |
| Microsoft Project | 2000-2003 | 7 | 2007 | Intermediate |
| Microsoft Word | 3-7, 2000-2010 | 20 | 2011 | Expert |
| AppleWorks | 3-6.0 | 7 | 2005 | Intermediate |
| Financial Application | ||||
| Intuit QuickBooks | 6, 99, 2000-2007 | 5 | 2004 | Intermediate |
| Intuit Quicken | 99, 2000-2011 | 12 | 2011 | Advanced |
| Mail Application | ||||
| Microsoft Outlook | 5.5-2010 | 14 | 2011 | Advanced |
| Mozilla Thunderbird | 0.7-3.0 | 4 | 2009 | Advanced |
| Web Browser | ||||
| Mozilla Firefox | 0.8-5.0 | 7 | 2011 | Expert |
| Microsoft Internet Explorer | 2.0-9.0 | 15 | 2011 | Expert |
| Safari | 3.0-6.0 | 4 | 2011 | Intermediate |
| Google Chrome | 6.0 | 4 | 2011 | Intermediate |
| Lynx | 3 | 1997 | Advanced | |
Graphic and Web Design
Detailed knowledge of all areas, skills including: typography; page composition; infographics, including tables, charts, graphs and maps; four-color design, including separations; digital publishing and HTML; online and hard copy research; interviewing; reporting; copy editing; and creating and giving presentations.
| Application | Versions | Years | Last | Proficiency |
|---|---|---|---|---|
| Graphic Design | ||||
| Adobe Acrobat | 1-9, X (10) | 17 | 2011 | Expert |
| Adobe Fireworks | 4-8, CS-CS5 | 8 | 2007 | Intermediate |
| Adobe Illustrator | 3-10, CS-CS5 | 18 | 2011 | Intermediate |
| Adobe ImageReady | 7 | 7 | 2007 | Expert |
| Adobe InDesign | CS-CS5 | 6 | 2011 | Expert |
| Adobe PageMaker | 3-7 | 14 | 2003 | Expert |
| Adobe Photoshop | 3-7, CS-CS5 | 21 | 2011 | Advanced |
| Macromedia FreeHand | 3-11 | 14 | 2005 | Expert |
| Microsoft Visio | 5-2010 | 12 | 2011 | Advanced |
| QuarkXPress | 3.1-7.2 | 14 | 2009 | Expert |
| Web Design | ||||
| Adobe Flash | 3-8, CS-CS3 | 6 | 2006 | Basic |
| SWiSHMax | 2 | 4 | 2005 | Basic |
| Instructional Design | ||||
| Adobe Captivate | 1 | 4 | 2007 | Intermediate |
| Adobe Director | 5-8 | 4 | 2004 | Basic |
| Form Design | ||||
| Microsoft InfoPath | 2003 | 4 | 2006 | Intermediate |
| OmniForm Pro | 8 | 8 | 2011 | Advanced |
Web Development
Knowledgeable development professional with strong interests and aptitudes in database and programming languages.
| Application | Versions | Years | Last | Proficiency |
|---|---|---|---|---|
| Programming Languages | ||||
| AJAX | 1 | 2007 | Learning | |
| ANSI SQL | 9 | 2007 | Intermediate | |
| ASP.NET | 1-2 | 2 | 2007 | Learning |
| C# | 1 | 2005 | Learning | |
| DHTML | 5 | 2007 | Intermediate | |
| Java | 1.2-6.0 | 6 | 2007 | Learning |
| JavaScript | 1.5 | 10 | 2007 | Basic |
| JSP | 1.2-1.5 | 4 | 2007 | Learning |
| MySQL | 3-5 | 9 | 2007 | Intermediate |
| Perl | 6 | 10 | 2007 | Basic |
| PHP | 3-5 | 9 | 2009 | Advanced |
| PL/SQL | 8i-9i | 3 | 2007 | Intermediate |
| Python | 2.5.1 | 1 | 2007 | Learning |
| Ruby | 1.8.6 | 0 | 2007 | Learning |
| SQL PL | 8.01 | 2 | 2007 | Intermediate |
| Transact-SQL | 2000 | 3 | 2006 | Intermediate |
| Markup Languages | ||||
| Atom | 2 | 2006 | Learning | |
| CSS | 1-3 | 6 | 2007 | Advanced |
| HTML | 2-5 | 14 | 2010 | Expert |
| RSS | 0.9.1, 0.9.2, 2.0 | 3 | 2007 | Advanced |
| SAML | 1-2 | 5 | 2007 | Basic |
| SGML | 5 | 2007 | Basic | |
| WSDL | 4 | 2005 | Intermediate | |
| XHTML | 5 | 2011 | Advanced | |
| XML | 6 | 2011 | Intermediate | |
| Integrated Development Environments and Editors | ||||
| Adobe Dreamweaver | 8-CS5 | 11 | 2011 | Expert |
| Adobe HomeSite | 5.5 | 10 | 2006 | Expert |
| BBEdit | 8.0 | 6 | 2000 | Advanced |
| Eclipse | 3 | 2 | 2007 | Learning |
| GNU EMACS | 7 | 2002 | Intermediate | |
| TextPad | 5.4.2 | 8 | 2011 | Expert |
| vi | 4 | 2007 | Intermediate | |
| Version Control Systems | ||||
| CVS, WinCVS | 1.3-2.4 | 4 | 2007 | Basic |
| Git | 1 | 2011 | Basic | |
| Operating System Shells | ||||
| bash | 12 | 2007 | Intermediate | |
| ksh | 3 | 2007 | Intermediate | |
| wsh | 2 | 2007 | Intermediate | |
| zsh | 1 | 2011 | Intermediate | |
| Internet Protocols | ||||
| AS2 | 1 | 2007 | Basic | |
| FTP | 15 | 2010 | Intermediate | |
| HTTP | 1.0-1.1 | 15 | 2010 | Advanced |
| IMAP | 7 | 2007 | Basic | |
| LDAP | 5 | 2007 | Intermediate | |
| POP | 15 | 2010 | Intermediate | |
| STMP | 15 | 2010 | Intermediate | |
| ajpv13 | 1.3 | 3 | 2007 | Intermediate |
| RMI | 1 | 2007 | Learning | |
| TNS | 1 | 2007 | Basic | |
| iFS | 1 | 2007 | Basic | |
Enterprise Applications and Servers
Solid experience with enterprise technologies for n-tier web-based applications, portals and tools.
| Application | Versions | Years | Last | Proficiency |
|---|---|---|---|---|
| Database Systems | ||||
| IBM DB2 | 8.01 | 2 | 2007 | Intermediate |
| FileMaker Pro | 3-11 | 21 | 2011 | Expert |
| Microsoft Access | 2000-2010 | 5 | 2007 | Basic |
| Microsoft SQL Server | 2000-2005 | 5 | 2010 | Intermediate |
| MySQL | 3-5.x | 10 | 2009 | Intermediate |
| Oracle | 8i-9i | 3 | 2007 | Intermediate |
| Directory Servers | ||||
| Oracle Internet Directory | 9i | 3 | 2007 | Advanced |
| Microsoft Active Directory | 2003 | 3 | 2007 | Basic |
| Mail Servers | ||||
| Microsoft Exchange Server | 2003 | 2 | 2006 | Basic |
| Application Servers | ||||
| Adobe JRun | 3-4 | 3 | 2004 | Intermediate |
| Oracle WebLogic Server | 8.1 | 4 | 2007 | Intermediate |
| Cold Fusion Application Server | 3-7 | 3 | 2005 | Intermediate |
| IBM WebSphere Application Server | 5.1 | 2 | 2007 | Basic |
| IBM WebSphere Commerce Server | 5.6 | 2 | 2007 | Basic |
| Oracle Application Server | 9i, 10g | 3 | 2007 | Intermediate |
| Web Servers | ||||
| Apache HTTPD Server | 0.8-2.2 | 12 | 2007 | Advanced |
| Microsoft Internet Information Server | 4-6 | 7 | 2007 | Intermediate |
| Virtualization Systems | ||||
| VMware Server | 5.5-7.0 | 2 | 2007 | Basic |
| VMware Workstation | 5.5-7.0 | 6 | 2011 | Intermediate |
| Customer Relationship Management Applications | ||||
| Oracle Siebel | 6.2, 7.8 | 3 | 2007 | Intermediate |
| Salesforce.com | 1 | 2007 | Learning | |
| Web Applications and Portals | ||||
| Agentrics ezMarket | 5.5 | 3 | 2007 | Advanced |
| Emptoris Sourcing Portfolio | 5.2 SP5 | 3 | 2007 | Advanced |
| Microsoft SharePoint | 2003, 2007 | 3 | 2007 | Intermediate |
| Oracle Exchange | 6.2.3 | 3 | 2007 | Advanced |
| Vignette Application Portal | 3-7.1 | 5 | 2005 | Advanced |
| Monitoring Tools | ||||
| HP Managed Services | 6.1 | 3 | 2007 | Advanced |
| HP SiteScope | 8.1.2 | 3 | 2007 | Intermediate |
| Web Analysis Tools | ||||
| WebTrends Professional | 3-7 | 7 | 2004 | Advanced |
| Desktop Operating Systems | ||||
| Helix | 1.7 | 3 | 2007 | Intermediate |
| Knoppix | 3.9-4.0 | 3 | 2007 | Intermediate |
| Linux | 12 | 2007 | Intermediate | |
| MacOS | 5-10.7 | 22 | 2011 | Advanced |
| Microsoft Windows | 3.1-7 | 19 | 2011 | Expert |
| Server Operating Systems | ||||
| Microsoft Windows Server | NT 4-2008 | 12 | 2009 | Intermediate |
| Red Hat Enterprise | 3, 4 | 4 | 2007 | Advanced |
| Oracle Solaris | 8-10 | 10 | 2007 | Advanced |